Terms and Conditions
Welcome to TRENT, a photographic and lifestyle store.
When you choose to purchase from TRENT, you are subject to the following terms and conditions.
Please read these conditions carefully prior to purchase. Once any items have been purchased, you are agreeing to abide by all conditions outlined below.
Colour and Brightness Variations from Monitor to Monitor
Colour and brightness variances may differ from monitor to monitor, or device to device. Something to be aware of when viewing the website.
Returns and Exchanges
Here at TRENT we take pride in creating our products. If you are unsatisfied with your purchase, please contact us immediately to let us know why.
Each image is produced specifically for your purchase, so please select the images carefully. We make each print to your specific request, therefore we have a No Returns and a No Exchange policy, with a No change of minds policy.
RETURN ON SALE ITEMS: we have a NO RETURN policy on sale items.
Damaged Items
TRENT products are produced to the highest quality, something we value greatly. Each item is checked thoroughly prior to dispatch.
In the unlikely event you receive a damaged or faulty product, please contact us at the soonest possible time – WITHIN a 24-HOUR TIME FRAME of receiving your parcel.
Please always check your item within 24 hours just to make sure it has been delivered without fault.
After initial contact, each return is to be finalised and returned to us within a 5-day period. We will inform you of the steps you will need to take.
Please email us on the bellow email, with the subject line, as per bellow.
Email : hello@trentco.com.au
Subject – RETURNS FAULTY. (Your Surname & Order Number)
Receiving a Damaged Item From the Courier
If you can visually see an item is damaged prior to receiving it from the courier, please alert the courier immediately before signing for your package, and take an image so you can immediately email us.
Care and Maintenance
We recommend hanging your item out of direct sunlight.
If framing yourself, we suggest you use acid free tape. This avoids the yellowing of the print.
Delivery/Shipping
Each print is produced, printed and framed approximately within a 4 week period. However, we will always ensure to get the print to you within the quickest turnaround possible, whilst maintaining the highest quality.
All of our prints are printed and framed (handcrafted) to each specific order right here in Australia. So, when you buy from us, you are supporting Australian brands. A huge thank you in advance.
Urgent Order
If an urgent print is required, please contact us to see if a quicker turn around is viable. You are our number one, and we wouldn’t be here without your support, so we will always go above and beyond if it is possible.
Print Only
Prints only will take around 7 – 10 business working days for printing. They will then be sent via post. AUSTRALIA POST can take around 4-6 business days. This can change at any point with time delays in different States due to the pandemic. Rural areas may take a little longer.
HANDLING OF UNFRAMED PRINTS
We highly recommend NOT TO TOUCH the print when you receive it, and to allow for a professional framer to handle it with their specific gloves so no damage can be done prior to framing. It is recommended that you ask the framer to show you the print prior to framing. This minimising the risk of blame if any damage is done at your selected printer.
Duties and Taxes - Shipping Overseas
Any items shipped internationally may be subject to additional fees and duties set out by customs. You are responsible for paying any taxes and duties set by the country you are shipping to.
Once arriving in the designated country, these products will not be released by customs until payment in full is made. Please note, each country has different taxes set out, so please be aware of these costs prior to purchasing. Unfortunately, we are unable to advise you of these additional costs.
Copyright
All images are copyright under the world wide copyright laws. No image may be used in any form, or altered in any way for the use of personal or advertising use. All rights reserved. Including, but not limited to, logos, text, words, images, or any other sited visuals or products within the TRENT label, and within the TRENT website and brand.
Legal action will occur for any unauthorised usage of any images within the Trent brand.